Campus Information Technology

System status

Email for students
upTUdate
TUvpn
TUwlan
TUphone
TUfiles
TUhost
TUcloud
TUmatrix
TUshop
Ticket system
TUcoLAB
LectureTube
TUWEL
TUgitLab
TUidentity
TISS
TU Homepage
TUsurvey
TU Login

Service outages

CAMPUS IT INCIDENT - RESOLVED TUdocs (OnlyOffice) in TUcloud

30. October 2026

Status: Resolved / Normal operation
Affected Users: Staff

Incident successfully resolved.

Service outage TUaccount

05. August 2026

Affected service: TUaccount

Update service outage TUfiles

28. May 2026

Affected service: TUfiles

Scheduled maintenance on

upTUdate Maintenance

03. November 2026

Tuesday, November 3, 2026, 9:00 a.m. through Thursday, November 5, 2026, 5:00 p.m.

Campus IT News

Important Information About Outlook Web Access (OWA) - Update

28. October 2026

Microsoft recently announced that a critical security vulnerability had been discovered in Exchange Server (CVE-2026-42897). Until a regular security update becomes available,…

The process for ordering and cancelling the TUclient service has now also been migrated to the TUshop

22. October 2026

Following extensive data cleansing and adjustments to the service, TUclients can now be ordered and cancelled via the TUshop

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Top Services for Students and Staff

TUidentity

Identity and Access Management (IAM) platform

TUwlan

Freely connected!

TUvpn

TUnet everywhere!

Educational Technologies

Further development and operation of the numerous e-learning services and systems at TU Wien.

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Getting Started as a Student

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Campus IT Knowledge Base

Browse our knowledge base, opens an external URL in a new window for guides, FAQs, and information about Campus IT's services.

Rights and roles

Rights and roles

Regulations

Regulations, Terms of Use

Privacy Policy

Microsoft Data Protection Impact Assessment

System status

Email for students
upTUdate
TUvpn
TUwlan
TUphone
TUfiles
TUhost
TUcloud
TUmatrix
TUshop
Ticket system
TUcoLAB
LectureTube
TUWEL
TUgitLab
TUidentity
TISS
TU Homepage
TUsurvey
TU Login

Service Center

Email: help@it.tuwien.ac.at
Phone: +43 1 58801 42002
Address: 1040 Vienna, Operngasse 11, Ground Floor

Mon–Thu (weekdays) 8:00 a.m. – 12:00 p.m. and 1:00 p.m. – 4:00 p.m.
Fri (weekdays) during these hours: by phone and email only!

Online Ticket System Portal, opens an external URL in a new window

TISS Helpdesk

E-Mail: inside@tiss.tuwien.ac.at
Telefon: +43 1 58801 42009

MO-FR (werktags) 8:00 bis 16:00 Uhr

TISS-Hilfe, opens an external URL in a new window

Security

Suspicious emails as an attachment:
phishing@tuwien.ac.at

Safety incidents on:
security@tuwien.ac.at

Additional Contacts

TUWEL:
support@tuwel.tuwien.ac.at

LectureTube:
support@lecturetube.tuwien.ac.at

ACEnet:
support@acenet.tuwien.ac.at

Zoom:
support@zoom.tuwien.ac.at

Service Center

Email: help@it.tuwien.ac.at
Phone: +43 1 58801 42002
Address: 1040 Vienna, Operngasse 11, Ground Floor

Mon–Thu (weekdays) 8:00 a.m. – 12:00 p.m. and 1:00 p.m. – 4:00 p.m.
Fri (weekdays) during these hours: by phone and email only!

Online Ticket System Portal, opens an external URL in a new window

TISS Helpdesk

E-Mail: inside@tiss.tuwien.ac.at
Telefon: +43 1 58801 42009

MO-FR (werktags) 8:00 bis 16:00 Uhr

TISS-Hilfe, opens an external URL in a new window

Security

Suspicious emails as an attachment:
phishing@tuwien.ac.at

Safety incidents on:
security@tuwien.ac.at

Additional Contacts

TUWEL:
support@tuwel.tuwien.ac.at

LectureTube:
support@lecturetube.tuwien.ac.at

ACEnet:
support@acenet.tuwien.ac.at

Zoom:
support@zoom.tuwien.ac.at

Our website uses cookies and integrates content from third-party providers to ensure you get the best experience on our website, for analytical purposes, to provide social media features, and for targeted advertising. This it is necessary in order to pass information on to respective service providers. If you would like additional information about cookies and content from third-party providers on this website, please see our Data protection declaration.

Mandatory Cookies

These cookies are required to help our website run smoothly.

Name	Purpose	Lifetime	Type	Provider
CookieConsent	Saves your settings for the use of cookies on this website.	1 year	HTML	Homepage TU Wien
SimpleSAML	This is needed to distinguish between the sessions of the logged-in users.	session	HTTP	Login TU Wien
SimpleSAMLAuthToken	This is needed to distinguish between the sessions of the logged-in users.	session	HTTP	Login TU Wien
fe_typo_user	Is needed so that in case of a Typo3 frontend login the session ID is recognized to grant access to protected areas.	session	HTTP	Homepage TU Wien
staticfilecache	Is needed to optimize the delivery time of the website.	session	HTTP	Homepage TU Wien
JESSIONSID	Is needed so that in case of a LectureTube the session ID is recognized to grant access to protected areas.	session	HTTP	LectureTube TU Wien
_shibsession_lecturetube	This is needed to distinguish between the sessions of the logged-in users.	session	HTTP	LectureTube TU Wien

Anonymised Web Statistics

These cookies help us to continuously improve our services and adapt our website to your needs. We statistically evaluate the pseudonymized data collected from our website.

Name	Purpose	Lifetime	Type	Provider
_pk_id	Used to store a few details about the user such as the unique visitor ID.	13 months	HTML	Matomo TU Wien
_pk_ref	Is used to store the information of the users home website.	6 months	HTML	Matomo TU Wien
_pk_ses	Is needed to store temporary data of the visit.	30 minutes	HTML	Matomo TU Wien

Marketing and Third Party

With the help of these cookies and third-party content we strive to improve our offer for our users. By means of anonymized data of website users we can optimize the user flow. This enables us to improve ads and website content.

Name	Purpose	Lifetime	Type	Provider
facebook	Is used to Enable ad delivery or retargeting	90 days	HTTP	Meta
__fb_chat_plugin	Is needed to store and track interactions (marketing/tracking).	persistent	HTTP	Meta
_js_datr	Is needed to save user settings.	2 years	HTTP	Meta
_fbc	Is needed to save the last visit (marketing/tracking).	2 years	HTTP	Meta
fbm	Is needed to store account data (marketing/tracking).	1 year	HTTP	Meta
xs	Is needed to store a unique session ID (marketing/tracking).	1 year	HTTP	Meta
wd	Is needed to log the screen resolution.	1 week	HTTP	Meta
fr	Is needed to serve ads and measure and improve their relevance.	3 months	HTTP	Meta
act	Is needed to store logged in users (marketing/tracking).	90 days	HTTP	Meta
_fbp	Is needed to store and track visits to various websites (marketing/tracking).	3 months	HTTP	Meta
datr	Is needed to identify the browser for security and website integrity purposes, including account recovery and identification of potentially compromised accounts.	2 years	HTTP	Meta
dpr	Is used for analysis purposes. Technical parameters are logged (e.g. aspect ratio and dimensions of the screen) so that Facebook apps can be displayed correctly.	1 week	HTTP	Meta
sb	Is needed to store browser details and security information of the Facebook account.	2 years	HTTP	Meta
dbln	Is needed to store browser details and security information of the Facebook account.	2 years	HTTP	Meta
spin	Is needed for promotional purposes and social campaign reporting.	session	HTTP	Meta
presence	Contains the "chat" status of logged in users.	1 month	HTTP	Meta
cppo	Is needed for statistical purposes.	90 days	HTTP	Meta
locale	Is needed to save the language settings.	session	HTTP	Meta
pl	Required for Facebook Pixel.	2 years	HTTP	Meta
lu	Required for Facebook Pixel.	2 years	HTTP	Meta
c_user	Required for Facebook Pixel.	3 months	HTTP	Meta
bcookie	Is needed to store browser data (marketing/tracking).	2 years	HTTP	LinkedIn
li_oatml	Is needed to identify LinkedIn members outside of LinkedIn for advertising and analytics purposes.	1 month	HTTP	LinkedIn
BizographicsOptOut	Is needed to save privacy settings.	10 years	HTTP	LinkedIn
li_sugr	Is needed to store browser data (marketing/tracking).	3 months	HTTP	LinkedIn
UserMatchHistory	Is needed to provide advertising or retargeting (marketing/tracking).	30 days	HTTP	LinkedIn
linkedin_oauth_	Is needed to provide cross-page functionality.	session	HTTP	LinkedIn
lidc	Is needed to store performed actions on the website (marketing/tracking).	1 day	HTTP	LinkedIn
bscookie	Is needed to store performed actions on the website (marketing/tracking).	2 years	HTTP	LinkedIn
X-LI-IDC	Is needed to provide cross-page functionality (marketing/tracking).	session	HTTP	LinkedIn
AnalyticsSyncHistory	Stores the time when the user was synchronized with the "lms_analytics" cookie.	30 days	HTTP	LinkedIn
lms_ads	Is needed to identify LinkedIn members outside of LinkedIn.	30 days	HTTP	LinkedIn
lms_analytics	Is needed to identify LinkedIn members for analytics purposes.	30 days	HTTP	LinkedIn
li_fat_id	Required for indirect member identification used for conversion tracking, retargeting and analytics.	30 days	HTTP	LinkedIn
U	Is needed to identify the browser.	3 months	HTTP	LinkedIn
_guid	Is needed to identify a LinkedIn member for advertising via Google Ads.	90 days	HTTP	LinkedIn