Information Technology Solutions

Information Technology Solutions (TU.it for short) is responsible for the planning, creation and securing of a high-performance IT infrastructure for students and study operations, including the support of Internet workstations and lecturer PCs.

With our extensive portfolio, we support students from their email account, WLAN, webmail and u:book to discounted software and Internet workstations on their way to success.

Webmail for students, opens an external URL in a new window

Authentication Portal, opens an external URL in a new window

TISS, opens an external URL in a new window

Ticketsystem Online Portal, opens an external URL in a new window

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Service Catalog, opens in new window

Flyer for students, opens a file in a new window

TUaccount, opens in new window

WLAN access

VPN access

Online Account Management

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Standard Services for Students

Email for students

WLAN

VPN

Internet workstations

u:book Support

Student Software

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Service Center

Ticketsystem Online Portal, opens an external URL in a new window
Hotline 01 588 01 42002
help@it.tuwien.ac.at
1040 Wien, Operngasse 11, EG

The Service Center can be reached digitally from 8 a.m. to 4 p.m.

Safety and Security Measures, opens an external URL in a new window

System status

Email for students
upTUdate
Internet access
WLAN
TUphone
TUfiles
TUhost
TUownCloud
Ticket system
Authentication service

Service outages

21. April 2021
Disruption of the connection university conference in GA07 to TUNET
21. April 2021
Malfunction Internet connection to the Atomic Institute fixed

Name	Purpose	Lifetime	Type	Provider
CookieConsent	Saves your settings for the use of cookies on this website.	1 year	HTML	Homepage TU Wien
SimpleSAML	This is needed to distinguish between the sessions of the logged-in users.	session	HTTP	Login TU Wien
SimpleSAMLAuthToken	This is needed to distinguish between the sessions of the logged-in users.	session	HTTP	Login TU Wien
fe_typo_user	Is needed so that in case of a Typo3 frontend login the session ID is recognized to grant access to protected areas.	session	HTTP	Homepage TU Wien
staticfilecache	Is needed to optimize the delivery time of the website.	session	HTTP	Homepage TU Wien

Name	Purpose	Lifetime	Type	Provider
_pk_id	Used to store a few details about the user such as the unique visitor ID.	13 months	HTML	Matomo TU Wien
_pk_ref	Is used to store the information of the users home website.	6 months	HTML	Matomo TU Wien
_pk_ses	Is needed to store temporary data of the visit.	30 minutes	HTML	Matomo TU Wien
nmstat	Is used to record the behaviour on the website. It is used to collect statistics about website usage, such as when the visitor last visited the website. The cookie does not contain any personal data and is only used for website analysis.	1000 days	HTML	Siteimprove
siteimproveses	Is used to track the sequence of pages that a visitor views during his/her visit to the website. The cookie does not contain any personal data and is used solely for website analysis.	session	HTTP	Siteimprove
AWSELB	Always occurs in pairs with siteimproveses (for load balancing on the provider server)	session	HTTP	Siteimprove