Rights and roles
Some TU.it services require people with special rights and roles. Furthermore, these people are contact points of the structural element (the organisational unit) for TU.it. These roles are bound to the structural element, i.e. when changing a person to another structure element, the role must be reassigned.
Requests for accounts of centralised resources (information server, TUcard Reader Apps, TUnet access in special cases) must be approved by an account approver of the institution. This confirmation is necessary to ensure that the application has been made in agreement with the Institute's Board. Also account changes (extensions, deletions) must be confirmed. Directly to the release, opens an external URL in a new window.
How do I find the account approver responsible for me?
If you apply for an account in Online Account Management, the responsible people are indicated.
How do I become an account approver?
Account approvers can be named by the OE leadership (online, opens an external URL in a new window).
Address managers are responsible for the data of their institute (their organisational unit) in the address book, opens an external URL in a new window of the TU Wien (TISS).
How do I find the address manager responsible for me?
In the address book, opens an external URL in a new window of the TU Wien (TISS) at the end of the organisational overview of your institute (your organisational unit) you will find a list of all people who are address managers under "Additional functions".
How do I become an address manager?
Institute directors (heads of organisational units) and address managers can assign this role in TISS.
These are people nominated by the board of directors who have to validate all the orders of their employees (TUclient, TUfiles, TUhost, TUproCloud und TUsystemSupport must be confirmed through them).
Eligible subjects must be disclosed to TU.it and may be the Institute Board and/or other employees nominated by the Institute Board. The nomination is made online, opens an external URL in a new window, opens an external URL in a new window by the head of the organisational unit. If the person approving this is already a licensee, then they will have already been assigned an account (UserID and password), which must also be used to confirm orders.
Direct to:
Release orders, opens an external URL in a new window, opens an external URL in a new window
Release unsubscribe, opens an external URL in a new window, opens an external URL in a new window
The costs for ordered campus software or services will be rebooked at the beginning of the next quarter via the bursary. Please keep in mind that orders in the 4th quarter will not be reposted until the 1st quarter of the following year.
How do I find the approvers responsible for billing orders?
When you make an order, the responsible people are shown.
Please inform the person responsible that your order is waiting for approval, by corresponding e-mail
The address is specified. The person responsible is not automatically notified.
Upon receipt of the release, you will automatically receive notification by e-mail.
Cancellations of software must also be confirmed.
How do I become an approver for billing orders?
The rights are granted, opens an external URL in a new window, opens an external URL in a new window by the head of the organisational unit.
IT contact people are the contact points for TU.it - i.e. in general you should contact the IT contact of your organisational unit in case of IT problems, who then - if they can not help you themselves - contact the responsible TU.it offices. They are the first point of contact for questions about workstation computer hardware and software in your organisational units.
How do I find the IT contact persons responsible for me?
In the address book of the TU Wien (TISS) at the end of the organisational overview of your institute (your organisational unit) under "Additional functions" you will find a list of all those who are IT contacts.
How do I become an IT contact person?
Institute boards (heads of organisational units) and address managers can assign this role in TISS.
These are persons nominated by the head of the institute who must confirm all Campussoft-ware orders and cancellations by their employees.
The person in charge of the organization can nominate technical (optional) and commercial (obligatory) persons in the store, opens an external URL in a new window for each responsible organizational unit. If the person in charge of the organization wishes to carry out approvals himself/herself, he/she must also name him/herself. Persons authorised to release do not have an overview of the licences of the org unit. This is reserved for the role of person responsible for the licence, which can be assigned in addition to the release.
License owners in an organizational unit are granted access to all software products on the software distribution server (SWD) that are licensed by the organizational unit as a whole. This special access primarily enables the persons responsible for the license to perform the technical task of local system administration at the various workstations and servers of the organizational unit by downloading and installing all software products licensed by the entire organizational unit on the corresponding target systems, regardless of the individual license order.
Furthermore, persons responsible for the license can order and cancel licenses on behalf of all members of the organizational unit. This applies in particular to the 'organization user', which is to be used for all non-personal licenses.
If the person in charge of the organization wants to use these options himself, he must also nominate himself for this role.
TUnet approver of an organisational unit represent the contact people in all areas of the campus network TUnet for TU.it (IT Solutions).
Within their organisational unit, they coordinate TUnet requests, in particular computer registrations, of all employees and make them known to TU.it or approve applications.
How do I find the responsible TUnet approvers?
At the end of the address book of the TU Wien (TISS) you will find the organisational overview of your institute (your organisational unit) under "Additional functions" there is a list of all people who are TUnet approvers.
How do I become a TUnet approver?
Institute boards (heads of organisational units) and address managers can assign this role in TISS.
TUphone appointees for an organisational unit represent the contact in all TUphone areas for TU.it (IT Solutions). Within their organisational unit, they coordinate the TUphone requests of all employees, provide TU.it or approve applications.
How do I find the TUphone appointees who are responsible for me?
In the address book of the TU Wien (TISS) at the end of the organisational overview of your institute (your organisational unit) under "Additional functions" you will find a list of all people who are TUphone appointees.
How do I become a TUphone appointee?
Institute directors (heads of organisational units) and address managers can assign this role in TISS.