No; if administrator rights are absolutely required, they can be realized via an additional account. (Exception: devices with macOS)
No; usually a user with administrator rights is required for this, which can be additionally created for you if really absolutely necessary (exception: devices with macOS).
For new devices, the following basic software is installed and automatically updated:
- Windows 10 or 11 (versions: "Education" for TUdeskTop / "Pro" for TUnoteBook)
- Office 2021 LTSC (incl. Teams)
- Adobe PDF-Viewer (Acrobat Reader)
- Cisco Jabber (TUphone)
- Cisco AnyConnect (VPN) – only TUnoteBook!
- TUownCloud Client
- Matrix42 Software Depot
In addition, the following software can be obtained via the TU.it campus software: TU.it. Software List Campus Software
Hardware parts (memory, hard disk, etc.) must not be replaced or modified, as this will automatically void the device's warranty.
TUdeskTop devices have a 3-year warranty.
TUnoteBook devices also have a 3-year warranty. In addition to that, there is also the on-site repair service by the manufacturer.
After 4 years of use, a new notebook can be requested via our TUnoteBook-HardwareReplacement. For this, a one-time payment in the amount of half the initial price will be charged in the following quarter.
© TU Wien
Ticketsystem Online Portal, opens an external URL in a new window
Hotline 01 588 01 42002
1040 Wien, Operngasse 11, EG
The Service Center can be reached from 8 a.m. to 4 p.m.
Compliance with the currently applicable COVID-19 security regulations is assumed.