u:book Support

Service description

Twice a year there are 4-week sales windows at www.ubook.at, opens an external URL in a new window

Persons from numerous Austrian educational institutions are entitled to purchase.
Sales partners from Lenovo, HP, Apple, Microsoft, Dell and Acer offer high-quality laptops, convertibles and tablets at particularly low prices.

high-quality laptops, convertibles and tablets at exceptional prices
with or without an operating system
extended 3-year warranty as standard
support forum
with extensive u:book support

TU provides a two-day u:book information desk within the sales window. Participating companies are on site, ready to answer questions and help you decide what to buy.

Information on order process, costs and billing only available after registration.

Service for:: Student, Staff
First Level Support:: help@it.tuwien.ac.at

Some information is currently only available in German.

u:book sales window

Service Center

Ticketsystem Online Portal, opens an external URL in a new window
Hotline 01 588 01 42002
help@it.tuwien.ac.at
1040 Wien, Operngasse 11, EG

The Service Center can be reached from 8 a.m. to 4 p.m.

Compliance with the currently applicable COVID-19 security regulations is assumed.

Safety and Security Measures, opens in new window

Name	Purpose	Lifetime	Type	Provider
CookieConsent	Saves your settings for the use of cookies on this website.	1 year	HTML	Homepage TU Wien
SimpleSAML	This is needed to distinguish between the sessions of the logged-in users.	session	HTTP	Login TU Wien
SimpleSAMLAuthToken	This is needed to distinguish between the sessions of the logged-in users.	session	HTTP	Login TU Wien
fe_typo_user	Is needed so that in case of a Typo3 frontend login the session ID is recognized to grant access to protected areas.	session	HTTP	Homepage TU Wien
staticfilecache	Is needed to optimize the delivery time of the website.	session	HTTP	Homepage TU Wien

Name	Purpose	Lifetime	Type	Provider
_pk_id	Used to store a few details about the user such as the unique visitor ID.	13 months	HTML	Matomo TU Wien
_pk_ref	Is used to store the information of the users home website.	6 months	HTML	Matomo TU Wien
_pk_ses	Is needed to store temporary data of the visit.	30 minutes	HTML	Matomo TU Wien
nmstat	Is used to record the behaviour on the website. It is used to collect statistics about website usage, such as when the visitor last visited the website. The cookie does not contain any personal data and is only used for website analysis.	1000 days	HTML	Siteimprove
siteimproveses	Is used to track the sequence of pages that a visitor views during his/her visit to the website. The cookie does not contain any personal data and is used solely for website analysis.	session	HTTP	Siteimprove
AWSELB	Always occurs in pairs with siteimproveses (for load balancing on the provider server)	session	HTTP	Siteimprove

u:book Support

Service description

Benefit

Properties

Service Center