Connecting to the Software Distribution Server (SWD)

Access to the SWD server only works within the TUnet or via a corresponding VPN connection.

For Mac OS X users, the Macintosh campus software, opens an external URL in a new window is offered via the SMB (Samba) protocol.

It is recommended to use a current version of Mac OS X.

Important note:
If error messages occur when opening a disk image directly on the server, the image should be copied to your own computer and opened there.

 

 Screenshot of the instruction step given in the text Select the command "Connect to server" in the "Go to" menu.

In the Finder menu "Go to" choose the command "Connect to server".

Screenshot of the instruction step given in the text Enter "smb://products.tusoftware.tuwien.ac.at/staff" and click on "Connect"

„smb://products.tusoftware.tuwien.ac.at/staff“ enter and click [ Connect ]

Screenshot of the instruction step mentioned in the text "A warning may be displayed, confirm it with "Connect""

A warning message may be displayed, confirm with [Connect].

Screenshot of the instruction step "Enter user name and password" mentioned in the text

Now enter the user name (your TU-Username@intern) and the upTUdate password in the dialog. For security reasons, please do NOT check "Save password in keychain".
The spelling "intern\TU username" is also possible, but does not work on all systems.

 

After successful login you will see all software products assigned to you.
Each product is stored in a directory, where (depending on the product) subdirectories distinguish by language, system or version. With each product directory you will find a file named Read_TU.txt, which can be opened with any text editor (e.g. Notepad, Editor, ...). It contains important information like serial numbers or installation notes. Please make sure to read these notes before installation.

If you are unable to connect to the software server, please note the following things:

  • Your network must be properly configured and wired.
  • Your computer must be logged in and have a valid DNS record (TUnet login).
  • With our portchecker you can test if the software server is reachable from your computer.

There are different Linux variations, so we can only describe the basic procedure here. If the graphical interfaces are not used, the following command can still be used on the console (if the cifs-filesystem is installed):

mount -t cifs -o username=<username>,domain=intern //products.tusoftware.tuwien.ac.at/staff /<mntpnt>

The user name of the TU account (upTUdate) must be used.

The mount command can only be executed as root or with sudo.

Examples of graphical environments on Linux (Mint and Ubuntu) - no root required.

The names and displays may differ from the illustrations, depending on the Linux version.

 

Connection to the SWD with Mint und Ubuntu

Open your file explorer and select + Other locations in the field "Connect to server" enter: "smb://products.tusoftware.tuwien.ac.at/staff" and click on [ Connect ].

Screenshot of the "Connecting to the SWD" instruction step given in the text

As user name enter your TU user name (upTUdate) as domain internal (important).

In the Password field enter your upTUdate password. Click on [ Connect ].

Screenshot zum im Text angeführten Anleitungsschritt "Benutzer_innennamen, Domäne und Passwort eingeben"

After successful login you will see all software products assigned to you.
Each product is stored in a directory, where (depending on the product) subdirectories distinguish by language, system or version. With each product directory you will find a file named Read_TU.txt, which can be opened with any text editor (e.g. Notepad, Editor, ...). It contains important information like serial numbers or installation notes. Please make sure to read these notes before installation.

If you are unable to connect to the software server, please note the following things:

  • Your network must be properly configured and wired.            
  • Your computer must be logged in and have a valid DNS record (login-TUnet).
  • With our portchecker you can test if the software server is reachable from your computer.

In all supported Windows versions, the connection to the software server can be established directly. To do this, you can proceed as follows:

  • Open "This PC", if the icon is not on the desktop, just press the start button and type "this" and start the "program" from here and click "connect network drive".
Screenshot of the instruction step "Connect network drive" given in the text

At folder "\\products.tusoftware.tuwien.ac.at\staff" enter and check "Connect with other credentials" and click [Finish].

Screenshot of the instruction step "Enter folder, tick and finish" mentioned in the text

Now enter the user name (your TU-Username@intern) and the upTUdate password in the dialog. For security reasons, please do NOT check "Save login data". The spelling "intern\TU-Username" is also possible.

Screenshot of the instruction step "Enter user name and password" given in the text
  • After successful login you will see all software products assigned to you.
    Each product is stored in a directory, where (depending on the product) subdirectories distinguish by language, system or version. With each product directory you will find a file named Read_TU.txt, which can be opened with any text editor (e.g. Notepad, Editor, ...). It contains important information like serial numbers or installation notes. Please make sure to read these notes before installation.

If you are unable to connect to the software server, please note the following things:

  • Your network must be properly configured and wired.
  • Your computer must be logged in and have a valid DNS entry (login TUnet).
  • With our portchecker you can test if the software server is reachable from your computer.

Alternative

you can also connect comfortably with the Connect SWD tool, which is included in our new TU Toolbox. To do this, download the toolbox installer from here
https://service.it.tuwien.ac.at/swsupport/tools/tutoolbox/, opens an external URL in a new windowdownload and run.

Select the installation language and click [OK].

Screenshot of the instruction step "Select installation language" given in the text

With a click on [ Next ] the installation starts and the latest version is always loaded from our server (an active internet connection is necessary!).

Screenshot of the instruction step "Start installation TUtoolBox" given in the text

Select the desired components (the frequently used or last used packages are already preselected) and confirm with [ Next ].

Screenshot of the instruction step "Package selection TUtoolBox" given in the text

Select the installation location or accept the default with [ Next ].

Screenshot of the instruction step "Select destination folder" given in the text

Clicking [ Install ] downloads and installs the selected packages.

Screenshot of the instruction step "Ready for installation" given in the text

The two tools "Connect SWD" and "Disconnect SWD" will then be available in the "TU-Toolbox" folder.

 Screenshot of the instruction step "Tools Connect SWD and Disconnect SWD" mentioned in the text

After clicking on "Connect SWD", any existing connections to the SWD will be disconnected and you will be prompted to enter your TU username and upTUdate password and confirm with [ OK ]; intern\ is already pre-filled. The user name will be saved for further use, the upTUdate password must always be entered.

Screenshot of the instruction step "Request for Windows Power Shell" given in the text

After successful login an explorer window opens, in which you can see your products. Please do NOT close this window, as the drive will not be displayed in the "normal" Explorer. The drive can be disconnected again by calling up the "Disconnect SWD" tool (disconnection also takes place automatically during a reboot).

Service Center

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© TU Wien

 

Ticketsystem Online Portal, opens an external URL in a new window
Hotline 01 588 01 42002
help@it.tuwien.ac.at
1040 Wien, Operngasse 11, EG

The Service Center can be reached digitally from 8 a.m. to 4 p.m.

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Personal customer contact only by prior appointment, opens an external URL in a new window.

 

Compliance with the currently applicable COVID-19 security regulations is assumed.