Fee model (tariff overview)
The institutes will be charged the following costs for all calls made from the telecommunications system of the TU Wien:
Division into the following call zones:
| Tariff | Price in €/minute | |
| Landline network | 0.03 | all location-dependent and location-independent (05, 0720) destination numbers and the service line 0810 |
| Business mobile phone | 0.01 | all calls to the Corporate Number of TU service mobile phones 0664-60 588 xxxx or 90xxxx (xxxx is the speed dial of the mobile phone) |
| Mobile provider | 0.10 | all Austrian mobile numbers |
| 0820-Value added numbers | 0.15 | Calls to 0820 value added numbers |
| 0900-Value added numbers | bis 4.00 | Calls to allowed numbers. The 0900 numbers are blocked and only released in justified exceptional cases. All 0901 and 093x numbers are generally blocked. |
| 118nn(n) | 1.00 | Public short numbers for phone enquiry services |
| 1nn | free of charge | Public short numbers for emergency services (112,122,128,133,140,141,142,144,147) |
| 1nn(n) | 0.10 | Public short numbers for special services (130,120,123,1484) |
Division into four call zones:
Tariff | Price in €/minute | |
| International 1 | 0.10 | all neighbouring countries of Austria, all EU countries (except Croatia), as well as Russia, Israel, USA, Canada, Japan, Australia and Hong Kong |
| International 2 | 0.40 | Serbia, Croatia, Ukraine, Turkey, China, Brazil and others |
| International 3 | 0.70 | India, Egypt, Georgia, Thailand, Tunisia, Mexico and others |
| International 4 | 1.20 | Iran, Pakistan, Kuba, Myanmar, Palästina, Vietnam and others |
Clocking for all tariffs: 6/6
| Number | Institution | Tariff |
|---|---|---|
| 0900 128 718 | Service Center of STA Travel Austria | 0.39 €/min. |
| 0900 340 070 | GLS Parcel service | 0.88 €/min. |
| 0900 510 300 | U.S. Embassy Vienna: Visa Information and Appointments | 2.20 €/min. |
| 0900 525 219 | British Embassy | 2.20 €/min. |
| 0900 676 676 | T-Mobile Techline | 0.88 €/min. |
| 0900 833 933 | American Chamber of Commerce, Info-Line | 1.10 €/min. |
| 0900 910 200 | Conrad Electronic: Technical support | 0.70 €/min. |
| 0900 940 910 | A-Trust Service Hotline | 1.10 €/min. |
Service Center
© TU Wien
Ticketsystem Online Portal, opens an external URL in a new window
Hotline 01 588 01 42002
help@it.tuwien.ac.at
1040 Wien, Operngasse 11, EG
The Service Center can be reached digitally from 8 a.m. to 4 p.m.
Safety and Security Measures, opens an external URL in a new window
Personal customer contact only by prior appointment, opens an external URL in a new window.
Compliance with the currently applicable COVID-19 security regulations is assumed.