FAQ

The POP3 protocol can only be used to access the inbox folder itself, and the emails can remain on the server or be deleted when retrieved.

If the IMAP protocol is used, it is possible to create subfolders on the server into which the emails can be divided for the sake of clarity.

Webmail (mail.student.tuwien.ac.at/webmail/, opens an external URL in a new window) uses the IMAP protocol. Here you can see the same folder structure as with any other email program (mail client) using IMAP.

Please use the following information to log in:

Username: e + yourMatriculationNr (old accounts still have the 7-digit matriculation number, the 8-digit numbers will not be available until 2017)
Password: Your Student Server Password

Forwarding and redirection of emails as well as filtering of spam emails can be set by configuring your own entry in the TISS address book, opens an external URL in a new window. The web interface at https://mail.student.tuwien.ac.at/filter/, opens an external URL in a new window, which can also be used to configure out-of-office notes, offers a few more options. Please note the separate description, although the operation is quite intuitive. In any case, all settings should be tested before relying on them.

Have you recently changed your password in the TU-Portal, opens an external URL in a new window (access for TISS, TUWEL etc.)?
If so, only your TUaccount password has been changed and not the student server password.
You can reset both passwords at https://login.tuwien.ac.at/en/passwort/student/., opens an external URL in a new window
The new password should have at least 8 characters, as well as 1 capital letter, 1 small letter and 1 number.
For security reasons, passwords that clearly identify you (such as name, year of birth, matriculation number) and all passwords containing 'tuwien', 'wien', 'tuvienna', 'vienna' will be rejected.

Service Center

Logo service center

© TU Wien

Ticketsystem Online Portal, opens an external URL in a new window
Hotline 01 588 01 42002

help@it.tuwien.ac.at
1040 Wien, Operngasse 11, EG

The Service Center can be reached digitally from 8 a.m. to 4 p.m.

Safety and Security Measures, opens an external URL in a new window